Frequently asked questions

  • How to place the Order

    In order to place the order on the website, you should sign in or register.

    If you haven’t registered on the website yet, you can do in on the Register page, or you’ll be registered automatically during the ordering process. If you have registered on the website, sign in using your email and password.

    Add an item to the cart

    On the product page, select the necessary number of items and click the Add to Cart button.

     

    Go to the Cart

    To proceed with the ordering, go to the Cart page

     

    Check the Order

    Change the number of items or remove the item from the cart if you have added it by mistake.

    Check Out

    Click the Check Out button to finalize the order

     

    Fill in the form with the necessary information

    ·         Payer type

    ·         Location

    ·         Shipping address

    ·         Contact information

     

    Select the delivery method

    Self-pickup or transportation company

     

    Select the payment method

    Only online payment is available. The manager will confirm your order and send you a payment link.

     

    Pay for the order

    Upon the confirmation of your order by the manager, you will be able to pay for the order within 24 hours since the receipt of the payment link. You can track your order in the Orders section of your Profile.

     

    Wait for the manager’s call

    The manager will process your application within 24 hours since the receipt in business days.

  • Returns and Refunds

    Return Conditions

    1.       The Buyer has the right to return the Product of an appropriate quality within 21 days from the moment of the receipt of the Product. The Product is accepted only in full, unused, with all packages and stickers, and only with the document confirming the fact and the conditions of the purchase. If the Buyer is not able to provide such a document, he/she can provide other evidence of the terms and circumstances of the purchase. The redelivery is paid by the Buyer.

    2.       The Buyer has the right to request the return of goods of inappropriate quality within the guarantee period. In order to initiate the return procedure, the Buyer should submit the request on the website https://standartplast.com/us/claims/. Upon the receipt of the request, the Seller should analyze the application and decide upon whether to approve the return request or not. Requests are considered within the period up to 10 business days. If a defect is confirmed, the Seller negotiates the terms of return and refund with the Buyer in accordance with the U.S. legislation.

    3.       The Buyer has the right to require the delivery service to draw up a return certificate send the purchased goods to the return address.

    4.       If the Buyer refuses to receive the Product, the Seller must refund the payment within 10 days since the date of the return of goods and the receipt of the corresponding request. The total amount subject to refund is the sum paid by the Buyer minus the expenses of the Seller for the delivery of the returned goods from and/or to the Buyer.

    5.       The refunds are made to the Buyer’s card with which the purchase was made. The return of the goods of the proper quality is carried out by the delivery service which had delivered the goods.

    Refund Conditions

    Upon payment for the Product in the online store, the Buyer can request refund only until the moment the Product is transferred to the transportation company. To request refund, it is necessary to contact the manager by the number 8 (800) 500-36-20. Upon the request processing, the sum will be refunded to the Buyer’s card with which the transaction was made.

  • Shipping Policy

    Following are the terms and conditions of Standartplast.us Shipping Policy.

    The Company only delivers its products across the U.S., we currently do not ship outside the U.S.

    All orders are processed within 2 business days.

    Orders are delivered by an independent transportation company. The Customer can choose the shipping company from the list of companies in the Order form on the website.

    Shipping rates

    Shipping charges for orders depend on the quantity of ordered items, and will be calculated individually and displayed at the checkout step of the ordering procedure in the Order form of the website.

    Shipping cost is not included in the cost of the ordered items, and is calculated as a separate service in the Order form.

    Shipping conditions

    Depending on the State, orders can be delivered to the pick-up point of the transportation company, or by a courier to the Customer’s address. Delivery conditions are negotiated individually with the logistics managers of the Company.

    Shipment Confirmation and Order Tracking

    Once the order is shipped, the Customer receives a Shipment Confirmation email containing the tracking number for the order.

    Customs and Taxes

    The Company is not responsible for any customs and taxes applied to orders during or after shipping.

    Damages

    The Company is not responsible for any damages or loss during shipping. If the Customer receives a damaged item, they should immediately contact the transportation company and file a claim.